India faces its biggest workforce transformation yet. ServiceNow’s 2025 AI Skills Research shows Agentic AI will redefine 10.35 million jobs in India by 2030. This isn’t just automation. It’s a complete reimagining of work itself.
Why It Matters Now
Agentic AI goes beyond simple automation. These smart decision-making agents collaborate with humans instead of replacing them. Manufacturing will see 8 million jobs transformed. Retail follows with 7.6 million affected roles. Education faces changes in 2.5 million positions.
“India’s AI journey is at a defining moment,” says Sumeet Mathur, SVP & MD, ServiceNow India. “This is not just about automation, it’s about reimagining work itself.”
The shift is already happening. 25% of Indian enterprises are in active transformation towards integrating Agentic AI. This outpaces Singapore at 20% and Australia at 21%. Companies commit 13.5% of tech budgets to AI adoption.
Strategic Advantage for Indian Businesses
India will add 3 million new tech jobs over five years. These aren’t traditional roles. Think AI configurators, experience designers, and data scientists. Implementation consultants and system administrators see their roles boosted, not threatened.
“India’s AI journey is at a defining moment with Agentic AI reshaping the workforce and redefining 10.35 million roles while creating over 3 million new tech jobs by 2030,” said Sumeet Mathur, Senior Vice President and Managing Director, ServiceNow India Technology and Business Center.
Enterprises redesigning workflows with AI report 63% productivity boosts. AI Pacesetters achieve 57% improved efficiency. The key? Getting five things right: clear AI vision, platform-first thinking, right talent mix, strong governance, and scaled Agentic AI implementation.
What Business Leaders Should Know
The transformation prioritizes human-AI collaboration over replacement. High-automation roles like change managers get redefined by AI agents handling routine coordination. High-augmentation roles like implementation consultants partner with AI systems.
Skills gaining importance include prototyping, ERP management, digital strategy, and data pipeline management. Help desk agents transform into digital transformation leaders. Change managers evolve into AI strategists.
“India has a generational opportunity to lead globally by developing AI-ready talent, redesigning workflows, and reorienting business models around continuous innovation,” added Mathur.
Risks and Considerations
Data security concerns top the list for 30% of Indian enterprises. This is the highest rate in the region. Additionally, 26% of organizations remain unclear about required future skillsets.
Paul Smith, CTO at ServiceNow said: “Agentic AI’s evolution represents a monumental shift in how enterprises manage workflows, by enabling more autonomous and context-aware decision-making, ultimately reshaping the future of work in India.”
The research urges companies to move beyond reviewing AI outputs. Organizations must interrogate how AI makes decisions. Transparency, ethics, and collaboration matter most.
Market Impact in India
With the world’s largest youth population, India leads global AI-led employment growth. The transformation creates opportunities, not just disruption. Software developers, data engineers, and platform owners become the new economy heroes.
Indian organizations move decisively beyond pilots and proofs of concept. This signals bold readiness to operationalize AI at scale. The message is clear: AI is no longer a future experiment. It’s today’s execution priority.
Success requires building trust, fostering autonomy, and seamlessly integrating AI to elevate human potential. As India transitions from labor-centric to AI-powered economy, it has a historic opportunity to set global benchmarks in responsible innovation.
